Setting up the Altegio integration with Viva-MTS Virtual PBX (Armenia)

With Viva-MTS Virtual PBX (Armenia), your phone numbers become multi-line: you can set up automatic routing of incoming calls to an available employee, replace standard ring tones with a unique voice greeting, store the history of all calls and their recordings, and much more. The Altegio integration with Viva-MTS Virtual PBX makes your communication with clients even more convenient.

To learn more about Viva-MTS Virtual PBX, visit https://pbx.mts.am/.

Benefits of the Altegio integration with Viva-MTS Virtual PBX #

• Add new clients quickly and without mistakes. When a new client calls, you can immediately add their phone number to the database, enter the client’s first and last name, and create an appointment in the calendar.
• Increase loyalty of existing clients. Thanks to the pop-up card, you can address the client by name right away, create a new appointment, or edit/cancel a previously scheduled visit. You save both your time and the client’s time, since you no longer need to search for the client card manually.
• Keep call history at hand. If needed, listen to call recordings directly in the Altegio interface.

Steps to set up the integration #

1. Log in to your Altegio personal account. In the left menu, find the Telephony section. Copy the value from the Token field.

2. Open a new tab in your browser and log in to Viva-MTS Virtual PBX. Go to Settings, then CRM Integration. Click the Altegio widget.
3. Paste the token you copied earlier and click Connect. The integration setup in the Virtual PBX is complete.
4. Return to the Altegio interface. You will see that the integration status is now Connected, and in the sidebar under Telephony the following sections are available: Integration, Routing, Routes, and Calls.
5. Go to Routes. When the integration is created, Route for all users is added automatically. Click the pencil icon in the Actions column and edit the route.
6. Give the route a clear name (for example, Administration or Sales department), select the users and locations that should receive calls, and choose where the route call history will be stored. The chain owner/manager can view the full history under Telephony > Calls, but location employees’ access rights will differ. If managers:
   • should not have access to call history, choose Chain call history;
   • can view lists of all calls received by the company — choose Chain and all locations call history (the entire history is also duplicated under Reports > Call Logs);
   • should have access only to their location call history, choose Chain and notified locations call history (under Reports > Call Logs, only calls of the specified location will be shown).
7. After setting up the route, don’t forget to click Save.
8. Now link the route you created in Altegio to the number that should receive incoming calls. Go to Routing and add a rule.
9. At this step, specify in order:
   • Routing type: where the call will go — Phone (if calls should come to the company’s main number) or SIP (if calls should be received by a specific employee or department).
   • Identifier: the phone number without a plus sign, spaces, or hyphens (if you selected Phone) or the employee/department short extension (if calls go via SIP).
   • Route: the route you created earlier.
10. If needed, add additional rules. Click Save.

The Altegio integration with Viva-MTS Virtual PBX has been successfully set up. You can now use all its benefits.