Cancelling an appointment using the “No- show” status

Automatic notification that is sent to the client after their appointment is cancelled by a receptionist or a team member.

After a receptionist or team member changes the appointment status to “No-show”, the client will receive a cancellation notification with the visit details.

Used to prevent confusion and misunderstandings on the client’s side.

Important

If you change the visit status to “No-show” after the visit has already started, the notification will not be generated or sent. You must change the status before the visit begins.

Setup and editing #

1. In the main menu, go to Settings > System settings > Notifications, then open the Notification types tab.
2. In the Client > Increased attendance section, select Appointment cancellation (No-show) by clicking the notification name or the pencil icon.

3. On the General settings tab, configure how notifications will be sent via multiple channels. For more details about multi-channel notification scenarios, see the article.
   Available channels:

• SMS / chat-bots
• Email
• Branded app

Templates #

After setting up the sending scenarios, configure templates for different channels. More details on setting up notification templates are available here.

1. When editing the notification on the Notification templates tab, you can set different text for each available sending channel.
2. For the SMS template, variables are available — they will automatically insert visit, service, client, or branch data. To add a variable to the template, click Add variable, then choose the one that fits the context.

After adding a variable, use a space to separate the variable from the main text and other variables.

3. In SMS notification templates, you can use Emoji. To do this, click the smiley button and choose one from the list or add your own.

Standard template with variables

Appointment cancelled. Service: Services in the visit, Specialty (genitive case): Staff name, Time: Appointment date and time. Details: Appointment details link

Example:

“Appointment cancelled. Service: Men’s haircut, Barber: Jack, Time: July 7, 2024 at 18:00. Details: [link to the details page]”

4. For the Email channel, editing the template is not available, but you can add additional information. To do this:

• When setting up notification templates, go to the Additional information in email tab
• Enter additional text, upload an image, or add a link.
• Click Save.

More details on setting up notification templates are available in the article.

For all notification templates, preview is available — how the message will look when sent to a client, team member, or receptionist, taking variables into account.

Finishing setup #

1. After completing the configuration, click Save in the bottom-right corner of the page.
2. To enable the notification, return to the Notification types tab and switch the toggle to the active state. To disable the notification, switch the toggle to the inactive state.To the right of the notification name, the enabled sending channels for this type will be displayed.