This is an automatic reminder about an upcoming visit that will be sent to the client at specified time prior to the visit. You can use it to limit late arrivals and no shows.

In the online booking widget client can select convenient reminder time on their own or switch it off completely.

Configuration and editing

1. In the main menu go to the Settings — System settings — Notifications section and open the Types of notifications 

2. In the Client type select Appointment reminder type and click Edit (pencil button).

4. Next, configure how notifications will be sent through multiple channels.

More details about notification sending scenarios across different channels can be found here.

Available delivery channels:

• Email

• Aunio

• Branded App

• SMS

5. After setting up the delivery scenarios, configure templates for the different channels.

6. Click the “Save” button.

7. Use the toggle switch to enable or disable the notification.

To the right of the notification name, the names of the enabled delivery channels for this type will be displayed.

You can also set a custom reminder time before the appointment for each individual visit. This is done in the “Notifications” tab within the appointment window.


To disable a reminder for a specific visit, simply uncheck the corresponding channel. After making changes, click “Save” in the lower right corner.

Important

By default, the notification settings send:

• SMS reminders 1 hour before the appointment

• Email reminders 12 hours before the appointment

If an appointment was created before these notification settings were changed, the default settings will apply to that appointment.

All changes apply only to future appointments.
If needed, for previously created appointments, you can manually adjust the reminder time in the “Notifications” tab of the appointment window.

Example of a standard reminder using a template:

“1h left until your visit with cosmetologist Svetlana (March 25 at 6:00 PM). Details: [link to visit page]”

Notification Sending

Notifications are generated and sent automatically.
Before sending, the system checks the appointment date/time, the notification type settings, and how much time remains until the visit.

Key requirement:
The appointment must be created before the scheduled time for the notification to be formed.
Also, the corresponding notification channel must be enabled in the “Notifications” tab of the appointment window.

Example:
The appointment is on January 1 at 10:00 AM, and the reminder is set to be sent 1 hour before.
To send the reminder, the appointment must be created no later than 8:59 AM on January 1.
If the appointment is created after 8:59 AM, the reminder will not be generated.

Possible reasons why a notification is not marked for an appointment:

• The client booked the appointment themselves and disabled the reminder.

• At the time of booking, reminders were not enabled under
  Settings > System Settings > Notifications

• The reminder checkbox was manually removed from the appointment.

Templates

1. Your visit to %POSITION_TITLE% %MASTER_NAME% is in %HOURMINUTES% (%DATE%). Details: %LINK%

2. Your visit to %POSITION_TITLE% %MASTER_NAME% is in %HOURMINUTES%. Details: %LINK%

3. Reminder of the visit. Details: %LINK%

4. Your own templates

Each template contains variables (links to appointment parameters). Instead of these parameters data about appointments will be displayed:

• %POSITION_TITLE%  — position of an employee that you can indicate in the Online booking — Settings section:
  • Choose how you want your employees to be called in online booking,
  • “Employee”, genitive case,
  • “Employee”, dative case,
  • “Employee”, plural form.
• %MASTER_NAME% — employee’s name.
• %HOURMINUTES% — hours left until the upcoming appointment.
• %DATE% — date of the upcoming appointment.
• %CLIENT_NAME% — name of the client.
• %LINK% — link to the detailed information about the upcoming appointment (rescheduling will be possible when following this link).

An example of the upcoming visit notification (standard template):

Your visit to hairstylist Jane is in 1 hour (March 25 6 PM). Details: [link to the page with detailed description].