Phonet is a Ukrainian IP telephony provider.
Connection #
- Connect a phone number for calls using the instructions via the link. The instructions include an example of connecting a number from the Vega operator. If your number is from a different telecom operator, select the appropriate operator when adding the number. If the number is already connected, proceed directly to the next step.
- To receive and make calls, you need to set up a softphone or an IP phone. Download and install Zoiper 3 using the link. To configure Zoiper, use the following instructions:
- Make sure calls are coming to Zoiper by calling the connected number.
- Install the Phonet extension in Google Chrome and log in using the username and password from your Phonet personal account.
- In Google Chrome, right-click the Phonet extension and select Options from the context menu. In the window that opens, select:
- Show notifications on all pages
- Show notifications in > Bottom-right corner
Then click Save.
Setting up the integration in Phonet #
- In the teler (Phonet) personal account, go to Settings > Integrations.
- In the CRM systems section, find the Altegio block and click Add.
- On the page that opens, enter the information from Altegio:
- the telephony token from the chain section Telephony > Integration;
- the company chain ID and the client (location) ID;
- the login and password for authorization in Altegio.
- Check all the information and click Save. The connection status will be displayed in green.
- Each telephony user needs to install the Phonet extension in Google Chrome and log in using the username and password from the teler (Phonet) personal account.
Setting up the integration in Altegio #
To receive information about missed calls on multi-line numbers, set up routing for the multi-line number in Altegio. Routes determine which users and which locationss will see information about incoming calls. Go to the chain section Telephony > Routes.
- Build the route that the call will follow. By default, there is only one route — Route for all users. The default route setting is to save the call history for the route in Chain call history.
- Click Add route and enter the route name — you can use any name; it’s only needed for convenience.
- Select which users will see call information.
- Select which locations will see information about incoming calls.
- Select where to store the call history for the route:
- Chain call history — call statistics will be saved for the route in the chain history. With this setup, calls will be visible only in the chain call history; pop-up windows will not be shown anywhere.
- Chain and all salons call history — the call pop-up will appear in all locations of the chain; the call will be visible in all locations under Reports > Call Logs.
- Chain and notified salons call history — the call pop-up will appear only in the locations selected in this route.
- Go to the chain section Telephony > Routing and click Add rule.
- Specify:
- Type (where the call should go): SIP.
- Identifier (the number the call should go to): the internal three-digit user extension shown in the teler (Phonet) personal account.
- Route (one of the routes created earlier): the route that corresponds to the teler (Phonet) user.
- Add a separate rule for each Phonet virtual PBX user and click Save.
- In the Altegio user settings, enable Notifications in the WEB version.
